Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb’s U.S. users are already using the AI bot for customer service, adding that the company plans to roll out the feature to all its…
Category: Customer Service
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Fiverr wants gig workers to offload some of their work to AI
Gig marketplace Fiverr wants to let freelancers train AI on their bodies of work and use it to automate future jobs. At an event on Tuesday, Fiverr announced the launch of several new efforts aimed at attracting gig workers to its platform and equipping them with generative AI tools. Perhaps the most ambitious is a…