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Category: Lyft

Lyft’s new AI customer assistant is powered by Anthropic’s Claude

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for customer service inquiries for both riders and drivers.  It’s the first phase of a broader collaboration between the two companies to use Anthropic’s services to research and test new Lyft products and build software internally. The…

Lyft will credit NYC riders for congestion fee throughout January

New York City’s congestion pricing is scheduled to take effect Sunday — but for the first month, Lyft said it will be crediting riders who pay the fee. New York’s program, which is supposed to reduce traffic in lower Manhattan while also raising funding for mass transit, was paused by Governor Kathy Hochul in June,…

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