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Tag: Agentforce

Salesforce Introduces Agentic Contact Center for AI, Channels, and CRM

Salesforce has unveiled the new Agentforce Contact Center, a contact center solution to unify voice, digital channels, CRM data, and AI agents into a single system. Salesforce promises customer self-service and AI-human handoff at scale The new solution enables customer self-service at scale, seamless AI-to-human handoffs, and real-time visibility across interactions. The solution is built…

Salesforce’s trusted domain of doom

Researchers uncovered a security flaw in Salesforce’s shiny new Agentforce. The vulnerability, dubbed “ForcedLeak”, let them smuggle AI-read instructions in via humble Web-to-Lead form… and ended up spilling data for the low, low price of five dollars. And we discuss why data breach communications still default to “we take security seriously” while quietly implying “assume no…