As MSP service desk operations become increasingly complex, inefficiency has emerged as a major contributor to technician burnout. Fragmented ticketing systems, overloaded inboxes, and overly complex workflows can demoralize teams and ultimately lead to burnout. At the same time, MSP teams are managing growing ticket volumes and alert fatigue as businesses become more interconnected and…
Tag: Desk
AI, Exploits, Global Security News
FreeScout vulnerability enables unauthenticated, zero-click RCE via email (CVE-2026-28289)
A newly discovered vulnerability (CVE-2026-28289) in the open-source help desk platform FreeScout could allow attackers to take over vulnerable servers by sending a specially crafted email to a FreeScout mailbox. CVE-2026-28289 exploitation FreeScout is a free, open-source help desk and shared inbox system used by businesses or teams to manage customer support conversations in one…
AI, Global Security News
How AI Video Surveillance Is Upgrading Hospital Security in 2026
GUEST OPINION: A nurse is threatened at a triage desk in the emergency department. A patient with a history of elopement walks unescorted toward an exit. A visitor enters a restricted pharmacy corridor without authorisation. In each of these scenarios, a traditional CCTV system does the same thing: it records.
AI, Apps, Cybersecurity, Exploits, Global Security News, Network Security, Risk Management
U.S. CISA adds SolarWinds Web Help Desk, Notepad++, Microsoft Configuration Manager, and Apple devices flaws to its Known Exploited Vulnerabilities catalog
U.S. Cybersecurity and Infrastructure Security Agency (CISA) adds SolarWinds Web Help Desk, Notepad++, Microsoft Configuration Manager, and Apple devices flaws to its Known Exploited Vulnerabilities catalog. The U.S. Cybersecurity and Infrastructure Security Agency (CISA) added SolarWinds Web Help Desk, Notepad++, Microsoft Configuration Manager, and Apple devices flaws to its Known Exploited Vulnerabilities (KEV) catalog. Below are the flaws…
Global Security News
SolarWinds WHD Attacks Highlight Risks of Exposed Apps
Organizations that have exposed their instances of Web Help Desk to the public Internet have inadvertently made them prime targets for attackers.
AI, APAC, Apps, Exploits, Global Security News, IT Management, Security, Vulnerabilities, Zero-Day Vulnerabilities
SolarWinds WHD zero-days from January are under attack
SolarWinds Web Help Desk (WHD) is under attack, with recent incidents exploiting a chain of zero-day and patched vulnerabilities dating back to late 2025, an analysis of customer reports by security company Huntress has found. Until now, it has been unclear which combination of recent WHD vulnerabilities were behind a series of compromises of customer…
AI, Don't miss, exploit, Global Security News, Hot stuff, Huntress, Network Security, News
Unpatched SolarWinds WHD instances under active attack
Internet‑exposed and vulnerable SolarWinds Web Help Desk (WHD) instances are under attack by threat actors looking to gain an initial foothold into target organizations’ networks, Microsoft and Huntress researchers have warned. Once inside, the attackers are deploying legitimate remote access and digital forensics and incident response tools, using living-off-the-land techniques, setting up a reverse SSH…
AI, Exploits, Global Security News, Security
Hackers exploit SolarWinds WHD flaws to deploy DFIR tool in attacks
Hackers are now exploiting SolarWinds Web Help Desk (WHD) vulnerabilities to gain code execution rights on exposed systems and deploy legitimate tools, including the Velociraptor forensics tools, for persistence and remote control. […]
AI, Exploits, Global Security News, Security
Hackers exploit SolarWinds WHD flaws to deploy DFIR tool in attacks
Hackers are now exploiting SolarWinds Web Help Desk (WHD) vulnerabilities to gain code execution rights on exposed systems and deploy legitimate tools, including the Velociraptor forensics tools, for persistence and remote control. […]
AI, Apps, Breaking News, Exploits, Global Security News, hacking, hacking news, information security news, Network Security, Security
Attackers abuse SolarWinds Web Help Desk to install Zoho agents and Velociraptor
Huntress confirmed active SolarWinds Web Help Desk exploits, where attackers installed Zoho tools for persistence, and used Velociraptor for control. On February 7, 2026, Huntress investigated an active attack abusing SolarWinds Web Help Desk flaws. Attackers exploited unpatched versions to run code remotely, then quickly installed Zoho ManageEngine tools for persistent remote access and Cloudflare…
AI, Apps, Breaking News, Exploits, Global Security News, hacking, hacking news, information security news, Network Security, Security
Attackers abuse SolarWinds Web Help Desk to install Zoho agents and Velociraptor
Huntress confirmed active SolarWinds Web Help Desk exploits, where attackers installed Zoho tools for persistence, and used Velociraptor for control. On February 7, 2026, Huntress investigated an active attack abusing SolarWinds Web Help Desk flaws. Attackers exploited unpatched versions to run code remotely, then quickly installed Zoho ManageEngine tools for persistent remote access and Cloudflare…
AI, Apps, Breaking News, Exploits, Global Security News, hacking, hacking news, information security news, Network Security, Security
Attackers abuse SolarWinds Web Help Desk to install Zoho agents and Velociraptor
Huntress confirmed active SolarWinds Web Help Desk exploits, where attackers installed Zoho tools for persistence, and used Velociraptor for control. On February 7, 2026, Huntress investigated an active attack abusing SolarWinds Web Help Desk flaws. Attackers exploited unpatched versions to run code remotely, then quickly installed Zoho ManageEngine tools for persistent remote access and Cloudflare…
AI, Apps, Breaking News, Exploits, Global Security News, hacking, hacking news, information security news, Network Security, Security
Attackers abuse SolarWinds Web Help Desk to install Zoho agents and Velociraptor
Huntress confirmed active SolarWinds Web Help Desk exploits, where attackers installed Zoho tools for persistence, and used Velociraptor for control. On February 7, 2026, Huntress investigated an active attack abusing SolarWinds Web Help Desk flaws. Attackers exploited unpatched versions to run code remotely, then quickly installed Zoho ManageEngine tools for persistent remote access and Cloudflare…