Between one-fifth and one-third of workers use AI outside the influence and governance of the IT function, according to a global survey of 6,000 full-time employees at enterprise organizations. Researchers found a widening gap between employee AI adoption and the controls organizations have in place to manage it. The Lenovo Work Reborn Research Series 2026…
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AI, Apps, Global Security News
One-third of help-desk tickets stop work, says study
Nearly one-third of all help-desk tickets handled by large organizations are work-stoppers, according to a study from help-desk automation company Fixify, which also found Tuesday to be the busiest day of the week for help desks. “Monday gets the reputation, but Tuesday gets the tickets,” it the study said. Around one in eight of the…