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Tag: operational

When your AI assistant has the keys to production

Large language models in operational roles query telemetry, propose configuration changes, and in some deployments execute those changes against live infrastructure. Ticket drafting and alert summarization were the starting point. Vendors describe this work as autonomous remediation or self-healing infrastructure. A recent survey on agentic AI in network and IT operations gives it a more…

8×8 updates CX platform with AI, analytics, and frontline management capabilities

8×8 has released a set of platform updates to the 8×8 Platform for CX that target the operational gaps most commonly stalling organizations, including AI deployments requiring months of integration, queues IT teams cannot monitor in real time, customers abandoning sessions at login, agents stretched across simultaneous digital interactions without visibility into where their attention…

Chile’s Cybersecurity Framework Law: How SOCs Achieve Compliance and Response Readiness

In Chile, cybersecurity compliance is becoming an operational issue, not just a legal one. Under the new Cybersecurity Framework Law, organizations must show they have real capabilities for threat detection, incident analysis, and response. For many teams, that exposes a serious gap between regulatory expectations and day-to-day security operations.  Key Takeaways  Chile’s Cybersecurity Framework Law…

Iran-Linked Hackers Disrupt U.S. Critical Infrastructure by Targeting Internet-Exposed PLCs

Iran-affiliated cyber actors are targeting internet-facing operational technology (OT) devices across critical infrastructures in the U.S., including programmable logic controllers (PLCs), cybersecurity and intelligence agencies warned Tuesday. “These attacks have led to diminished PLC functionality, manipulation of display data and, in some cases, operational disruption and financial

IT talent looks the other way as wireless security incidents pile up

Enterprise wireless networks are supporting a growing mix of devices and applications, increasing operational demand and security exposure. The 2026 Cisco State of Wireless report reflects these conditions through rising incident rates, higher costs, and ongoing staffing challenges. Wireless investment continues to increase. Most organizations expanded spending over the past 5 years, and a large…

Medtech giant Stryker says it’s back up after Iranian cyberattack

Medtech company Stryker says it’s back to being “fully operational,” three weeks after it became the most prominent victim to date of Iranian hackers, who said they attacked the Michigan-based company in retaliation over the conflict with the United States and Israel. A March 11 wiper attack from the pro-Palestinian, Iranian government-connected group Handala damaged…

The Tactical Blueprint: Operational Standards for Modern Close Protection

In this tactical blueprint tutorial post, I will talk about the operational standards for modern close protection. In the current global security landscape, the shift from reactive “bodyguarding” to a proactive model of predictive intelligence has reached a critical tipping point. High-threat urban environments now demand a level of sophistication that goes far beyond physical…

Auvik: Shadow IT, AI Gaps Challenge IT Teams in 2026

Auvik’s 2026 IT Trends Report finds a growing disconnect between AI ambition and operational reality, as IT teams struggle with visibility, staffing, and shadow IT despite rising budgets. While most organizations are increasing investment and expressing optimism around AI, the report shows many lack the governance, time, and infrastructure needed to translate that momentum into…

AppGate delivers identity-based ZTNA for secure access across OT systems

AppGate has announced the launch of its Operational Technology (OT) ZTNA solution. Designed to secure industrial control systems, manufacturing plants, energy facilities, and other critical infrastructure, the offering extends AppGate’s direct-routed ZTNA architecture into OT environments. It enables secure remote access without compromising performance or operational stability. As IT and OT systems grow increasingly interconnected,…

AI Won’t Fix Cybersecurity Burnout

Artificial intelligence was supposed to relieve security teams drowning in alerts, threats, and operational complexity.  New research from Seemplicity suggests the opposite may be happening.  The study found that cybersecurity leaders remain committed to the field but are increasingly working longer hours, managing new governance responsibilities, and developing non-technical skills to operate in AI-driven environments.…

State-affiliated hackers set up for critical OT attacks that operators may not detect

Several state-linked threat groups known for breaking into operational technology (OT) networks have shifted their focus over the past year from gaining and maintaining access to actively mapping out ways to disrupt physical industrial processes. The shift poses a significant threat because fewer than one in 10 OT networks have monitoring in place to detect…

MSPs Turn to AI Ops to Scale Securely in 2026

AI has shifted from experimental add-on to operational backbone for managed service providers.  As service complexity rises, ransomware targets identity and backup layers, and margins tighten, MSPs are embedding AI directly into security, service desk, and backup platforms to automate detection, accelerate response times, and preserve profitability. James Griffin, CEO of CyberSentriq, shares his thoughts…

Uptime Kuma: Open-source monitoring tool

Service availability monitoring remains a daily operational requirement across IT teams, SaaS providers, and internal infrastructure groups. Many environments rely on automated checks and alerting to track outages, latency issues, and service degradation across web applications and network endpoints. Uptime Kuma is an open-source uptime monitoring project that supports this type of operational monitoring through…

Italian university La Sapienza still offline to mitigate recent cyber attack

Rome’s La Sapienza University was hit by a cyberattack that disrupted IT systems and caused widespread operational issues. Since February 2, Rome’s La Sapienza University, one of the most important Italian universities, has been offline due to a cyberattack. For days, students have been unable to book exams, check tuition payments, or access faculty contacts.…

CISA orders US federal agencies to replace unsupported edge devices

The US Cybersecurity and Infrastructure Security Agency (CISA) issued a new binding operational directive aimed at reducing a long-standing cyber risk across federal networks: outdated “edge devices” that are not longer supported by vendors and aren’t receiving timely security updates. By “edge devices”, CISA means load balancers, firewalls, routers, switches, wireless access points, network security…