GUEST OPINION: Australia’s insurance industry has crossed a decisive threshold. For the past decade, artificial intelligence has lived at the edges of the business, mainly in pilots and innovation labs that didn’t fundamentally change workflows. However, by the end of 2025, most insurers had embraced generative AI and began actively seeking to shift early wins in key areas such as claims processing and underwriting into repeatable operational advantage.
Everything is ideas, the rest is nature.
