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Tag: voice

Hybrid Vishing Campaigns Abuse Online Services to Evade Anti-Spam Filters

Phone-based fraud never went away. It evolved. Vishing, or voice phishing, is a social engineering technique that uses phone calls to extract money or sensitive information from victims. A few years ago, these attacks typically arrived as unsolicited calls from criminals impersonating the IRS, the FBI, or Microsoft support. The approach was simple and high…

Salesforce Introduces Agentic Contact Center for AI, Channels, and CRM

Salesforce has unveiled the new Agentforce Contact Center, a contact center solution to unify voice, digital channels, CRM data, and AI agents into a single system. Salesforce promises customer self-service and AI-human handoff at scale The new solution enables customer self-service at scale, seamless AI-to-human handoffs, and real-time visibility across interactions. The solution is built…

Ad Tech Firm Optimizely Investigates Vishing Incident

Ad tech firm Optimizely is notifying customers after a voice phishing attack led to unauthorized access to some of its internal systems.  The company says threat actors obtained limited business contact information but did not access sensitive customer data or disrupt operations. “The threat actor gained access to Optimizely’s systems through a sophisticated voice-phishing attack,…

SpaceX Joins Pentagon’s $100M Voice-Controlled Drone Challenge

The race to command drone swarms by voice has begun.  SpaceX is competing in a $100 million Pentagon prize challenge to develop software that allows battlefield commanders to control large fleets of autonomous drones using plain-language commands, according to Bloomberg. The initiative, led by the Defense Innovation Unit, is designed as a fast-moving competition to…

DuckDuckGo enables AI voice chat without saving voice data

DuckDuckGo has added voice chat to Duck.ai, allowing users to speak to an AI assistant while keeping audio private, unrecorded, and excluded from AI training. Voice chat is available in the DuckDuckGo browser and most third-party browsers, with support for Mozilla listed as coming soon. According to the company’s help page, “DuckDuckGo limits access to…