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Tag: contact

UJET Launching New Channel-Led Global Sales Motion With Google Cloud

UJET, an innovator in AI-powered contact centers, has announced it will launch a new managed service offering and a strategic sales motion with Google Cloud. The Google Cloud CCaaS by UJET offering brings Google Cloud’s enterprise-grade agentic AI, CX, and contact center solutions to the small- to medium-sized business (SMB) and mid-market sectors through AVANT’s…

Salesforce Introduces Agentic Contact Center for AI, Channels, and CRM

Salesforce has unveiled the new Agentforce Contact Center, a contact center solution to unify voice, digital channels, CRM data, and AI agents into a single system. Salesforce promises customer self-service and AI-human handoff at scale The new solution enables customer self-service at scale, seamless AI-to-human handoffs, and real-time visibility across interactions. The solution is built…