Our largest security services customers started the same way every customer does – with a click. They enabled Amazon GuardDuty, Amazon Inspector, AWS WAF, and AWS Security Hub, experienced the benefits in real time, and evaluated with transparent pay-as-you-go pricing. No RFP. No six-month evaluation. No multi-year commitment up front. Our field teams played a…
Tag: customer
AI, Cloud Security, Compliance, Cybersecurity, Global Security News, Risk Management
CIRT insights: How to help prevent unauthorized account removals from AWS Organizations
The AWS Customer Incident Response Team works with customers to help them recover from active security incidents. As part of this work, the team often uncovers new or trending tactics used by various threat actors that take advantage of specific customer configurations and designs. Understanding these tactics can help inform your architecture decisions, improve your…
AI, Compliance, Global Security News
Lemongrass CTO: SAP Customers Want AI Now, Not Later
Lemongrass CTO Eamonn O’Neill says SAP partners face a changing customer mandate: deliver AI value now, govern emerging agentic tools, and use automation to make transformation work faster, cheaper, and more scalable. SAP customers want AI before the transformation cycle ends SAP customers are no longer willing to wait years for AI value to arrive…
AI, Compliance, Exploits, Global Security News, Network Security, Risk Management
Your refresh plan has a CVE blind spot
The conversation is straightforward, but the problem behind it is not. The customer bought servers in 2017 and typically refresh every five to six years. Generally, around the 2022 to 2023 timeframe, they would have looked to buy new. Historically, that is what would have happened. But COVID hit, and there were supply chain constraints…
AI, Apps, Cloud Security, Exploits, Global Security News, Risk Management
What the March 2026 Threat Technique Catalog update means for your AWS environment
The AWS Customer Incident Response Team (AWS CIRT) regularly encounters patterns that repeat across their engagements when helping customers respond to security incidents. We’re passionate about making sure that information is widely accessible so that everyone can improve their security posture and their organization’s resilience to disruption. The primary method we use to share this…
Global Security News
Saviynt Appoints Tim Wedande as Field CTO for Asia Pacific and Japan
COMPANY ANNOUNEMENT: APJ appointment strengthens regional customer engagement and technical strategy leadership
AI, Global Security News, Network Security
Vercel Finds More Compromised Accounts in Context.ai-Linked Breach
Vercel on Wednesday revealed that it has identified an additional set of customer accounts that were compromised as part of a security incident that enabled unauthorized access to its internal systems. The company said it made the discovery after expanding its investigation to include an extra set of compromise indicators, alongside a review of requests…
AI, Apps, Global Security News
Scenario: Open-source framework for automated AI app red-teaming
Enterprises running customer service bots, data analytics agents, and other AI-driven applications in production handle sensitive records and connect to core business systems every day. LangWatch has released Scenario, an open-source framework that runs automated red-team exercises against AI agents using multi-turn attack techniques that mirror how adversaries operate in the wild. Multi-turn attacks replace…
AI, Data Breaches, Global Security News, Risk Management
Booking.com Confirms Data Breach as Hackers Access Customer Details
Booking.com confirms a data breach exposing customer details to hackers. No payment data accessed, but users face risk of targeted phishing scams now!
AI, Data Breaches, Endpoint, Exploits, Global Security News, Network Security, Risk Management
This Booking.com Breach Could Expose Your Travel Plans
Booking.com has disclosed a security incident involving unauthorized access to customer reservation data, prompting the company to reset reservation PINs tied to affected bookings. The activity, described as “suspicious access” to a subset of reservation records, did not expose payment card data but surfaced a category of information that, from an operational security standpoint, is…
AI, Global Security News
Amperity Expands Australian Presence with AWS and Strategic Investment in Talent
COMPANY NEWS: Expansion builds on rapid customer growth and rising demand across retail, financial services, and travel in Australia.
Global Security News
Fastly Named a Leader in Edge Development Platforms 2026 by Independent Research Firm
COMPANY NEWS: Company Received Above-average Customer Feedback and Highest Possible Scores in Innovation, Developer Experience, and Performance & Latency Optimisation Criteria
AI, Global Security News
Rimini Street Wins Multiple Stevie Awards for Sales & Customer Service Excellence
COMPANY NEWS: Company honoured for Best Use of AI in Customer Service, Front-Line Customer Service Team of the Year in the Technology Industry and Best Customer Satisfaction Strategy
AI, Global Security News
Oracle Launches AI Customer Excellence Centre to Drive Innovation Across Australia and Oceania
Sydney-based Oracle AI Customer Excellence Centre will serve as a regional hub to help organisations adopt the latest AI innovations and accelerate business transformation.
AI, Global Security News, privacy
AI could be suppressing wages for young workers
Growing AI adoption has slowed the hiring of young workers in software development and customer service jobs, and recent data suggests it could also be exerting pressure on entry-level wages, according industry experts. “For software developers, there’s been about a 20% decline for entry-level people aged 22 to 26,” said Erik Brynjolfsson, director of the…
AI, Apps, Cybersecurity, Data Breaches, Global Security News, Network Security
Robotic surgery firm Intuitive reports data breach after targeted phishing attack
Intuitive suffered a phishing attack leading to a data breach exposing customer, employee, and corporate information. Intuitive is an American company that designs, manufactures, and sells robotic systems for minimally invasive surgery. Its most well-known products include the da Vinci Surgical System for general surgery and the Ion endoluminal system for precise procedures inside the…
AI, Global Security News
Attackers Abuse LiveChat to Phish Credit Card, Personal Data
A social engineering campaign impersonating PayPal and Amazon uses customer support interactions to acquire sensitive info.
AI, APAC, Global Security News
AI Ambition Outpacing Execution in Australian Customer Experience, Study Finds
GUEST RESEARCH: Australian businesses are optimistic about AI’s potential to elevate customer experience (CX) but lack of capacity and capability may make it challenging for them to achieve the results they’re seeking in the short term.
Global Security News
Smart Communications Achieves CSA STAR Level 2 Certification, Deepening Its Commitment to Digital Trust and Secure Cloud Innovation in Singapore
With AWS Singapore infrastructure, Smart Communications enables secure, cloud-first digital customer interactions and enterprise-grade resilience
AI, Global Security News
Zoom introduces Virtual Agent 3.0 to automate end-to-end customer resolution
COMPANY NEWS: New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automation With 43% of consumers saying chatbots fail to resolve their issues, Zoom Virtual Agent 3.0 can help organisations close that gap
AI, Global Security News
“AI” Grates and the Clash of the Crafting Titans
Has the addition of “AI” engagements improved the customer experience? Is the Raspberry Pi cooked?
AI, Apps, Global Security News
Identity verification systems are struggling with synthetic fraud
Fake and expired IDs keep showing up in routine customer transactions, from alcohol purchases to credit card applications. The problem shows up most often in industries that depend on fast onboarding and remote transactions, where identity checks rely heavily on scanned documents and automated workflows. Intellicheck analyzed nearly 100 million identity verification transactions collected through…
APAC, Global Security News
Delinea Appoints Three Senior Leaders to Accelerate Growth Across EMEA and APAC
COMPANY ANNOUNCEMENT: Strategic hires underscore continued international expansion and investment in customer and partner success
AI, Data Breaches, Global Security News
Adidas investigates alleged data breach affecting 815,000 records
Adidas confirmed it is investigating a possible data breach involving one of its third-party customer service providers. The company stated that there is no indication its IT infrastructure, e-commerce platforms, or consumer data were impacted by the incident. An individual claiming to belong to the Lapsus$ Group posted on BreachForums alleging they had compromised the…
AI, Global Security News
Zebra ANZ Customer Summit – ITWire Support
ITWire invites you to attend the upcoming Customer Summit hosted by Zebra Technologies. Taking place across multiple cities, the Summit will bring together senior leaders from Australia and New Zealand to explore how organisations are navigating rapid changes in customer expectations, workforce dynamics, and supply chain resilience.
AI, Endpoint, Global Security News, Network Security, privacy, Risk Management
A security flaw at DavaIndia Pharmacy allowed attackers to access customers’ data and more
A security flaw at DavaIndia Pharmacy exposed customer data and gave outsiders full admin control of its systems. DavaIndia is a large Indian pharmacy retail chain focused on selling affordable generic medicines. Operated by Zota Health Care Ltd., the brand promotes low-cost alternatives to branded drugs to make healthcare more accessible across India. DavaIndia runs…
AI, Data Breaches, Global Security News
ShinyHunters leaked 600K+ Canada Goose customer records, but the firm denies it was breached
ShinyHunters leaked 600,000+ Canada Goose customer records, though the company insists its systems were not breached. Data extortion group ShinyHunters has published over 600,000 Canada Goose customer records on its data leak site. Canada Goose is a Canadian luxury outerwear company best known for high‑end, cold‑weather jackets and parkas. Founded in 1957 and headquartered in…
AI, Global Security News
AI customer service trends every business should watch
GUEST OPINION: Let’s cut through the noise. AI in customer service isn’t one thing. It’s moving fast. What worked last year feels old today. Businesses that keep up will pull ahead. The rest will frustrate their customers. This isn’t about sci-fi. It’s about practical shifts happening right now.
AI, Global Security News
AI customer service trends every business should watch
GUEST OPINION: Let’s cut through the noise. AI in customer service isn’t one thing. It’s moving fast. What worked last year feels old today. Businesses that keep up will pull ahead. The rest will frustrate their customers. This isn’t about sci-fi. It’s about practical shifts happening right now.
AI, APAC, Apps, Compliance, Cybersecurity, Endpoint, Global Security News, Government & Policy, Risk Management, Vendor Leadership & Partner Programs
January 2026 Leadership Moves Across the Channel, Part 1
Newly created roles and chief customer officers are defining the beginning of the year. As we start the new year, a significant number of leadership moves have been made across the channel. This is just part one of the January 2026 leadership recap. Let’s dive in and stay tuned for the follow-up story later this…