IT teams often need to jump between monitoring dashboards, infrastructure tools, ticketing systems, and communication platforms during network incidents. This webinar explores how automation and AI-assisted workflows can help reduce manual coordination and improve incident response times. […]
Tag: ticketing
Global Security News
Beyond ticketing: How Robin by Atera is automating the IT lifecycle
GUEST OPINION: IT operations have long been shaped by ticketing systems that organise work into queues, prioritise issues, and track resolution times. While effective for structure, this model is inherently reactive and depends on the problems being reported before action can begin.
AI, Global Security News, Risk Management
Enterprises are racing to secure agentic AI deployments
AI assistants are tied into ticketing systems, source code repositories, chat platforms, and cloud dashboards across many enterprises. In some environments, these systems can open pull requests, query internal databases, book services, and trigger automated workflows with limited human involvement. The State of AI Security 2026 from Cisco places this level of access inside a…