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Salesforce Introduces Agentic Contact Center for AI, Channels, and CRM

Salesforce has unveiled the new Agentforce Contact Center, a contact center solution to unify voice, digital channels, CRM data, and AI agents into a single system. Salesforce promises customer self-service and AI-human handoff at scale The new solution enables customer self-service at scale, seamless AI-to-human handoffs, and real-time visibility across interactions. The solution is built…