Three years ago, I wrote about the Amazonification of Uber, an evolution of the transportation company into a closed business loop that feeds customers back into other Uber channels. At the time, the focus was on how Uber creates customer stickiness by, for example, actively cross-selling food delivery customers into grocery, and grocery into alcohol,…
Category: uber one
FTC, Global Security News, Government & Policy, ridehail, Transportation, Uber, uber one
Feds accuse Uber of charging customers for subscriptions without consent
The Federal Trade Commission filed a lawsuit Monday against Uber, alleging the ride-hail and delivery giant charged customers for its Uber One subscription service without their consent. The lawsuit also claims Uber failed to deliver the savings promised in its subscription service and made it unreasonably difficult for users to cancel despite its “cancel anytime”…