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Tag: Insider

High-Quality Customer Outcomes Require Courageous Leadership

This article is written by Brett Diamond, CEO, 11:11 Systems, and provided to Channel Insider by 11:11 Systems. Every company claims to be customer-first. Many invest in support, success teams, and service management frameworks. But the uncomfortable truth is this: ensuring quality at every customer touch point often requires focused decision-making. And the decisions that…

When ransomware hits, confidence doesn’t restore endpoints

Ransomware, supply chain vulnerabilities, insider threats, compliance failures, and software disruptions remain major concerns for security leaders, according to The Ransomware Reality: Zero Days to Recover report by Absolute Security. How CISOs currently ensure endpoint resilience against ransomware (overall, %) (Source: Absolute Security) A survey of 750 CISOs from enterprise organizations with more than 5,000…

Video: SotaTek US CEO on AI Infrastructure Mistakes MSPs Must Fix

In this Channel Insider Partner POV episode, Katie Bavoso sits down with MK Tong, CEO of SotaTek USA, to break down why infrastructure—not AI models—is the real bottleneck for enterprise success. As AI workloads grow more complex, many organizations are rushing deployments without rethinking their infrastructure strategy. Tong shares where companies go wrong, how infrastructure…

A core infrastructure engineer pleads guilty to federal charges in insider attack

When Daniel Rhyne pleaded guilty on April 1 to having launched an insider extortion attack against his then-employer, authorities enumerated the techniques he used, including unauthorized remote desktop sessions, deletion of network administrator accounts, changing of passwords, and scheduling unauthorized tasks on the domain controller.  After he shut down key systems and accounts, he sent…

A core infrastructure engineer pleads guilty to federal charges in insider attack

When Daniel Rhyne pleaded guilty on April 1 to having launched an insider extortion attack against his then-employer, authorities enumerated the techniques he used, including unauthorized remote desktop sessions, deletion of network administrator accounts, changing of passwords, and scheduling unauthorized tasks on the domain controller.  After he shut down key systems and accounts, he sent…

Video: SecurityBridge CEO on SAP Security, AI Risks & 2026 Priorities

In this Channel Insider Partner POV interview, host Katie Bavoso sits down with Jesper Zerlang, CEO of SecurityBridge, to discuss SAP cybersecurity, AI-driven threats like data poisoning, and why channel-first strategies will define partner growth in 2026. Zerlang shares insights on securing mission-critical SAP environments, evolving compliance challenges for CISOs and CIOs, and how partners…

Video: Harbor IT on NENS Acquisition and Why the Generalist MSP Model Is Dying

In this episode of Channel Insider: Partner POV, host Katie Bavoso sits down with leaders from Harbor IT to discuss the company’s acquisition of New England Network Solutions, better known as NENS, and what it means for the future of managed services. CFO Hannah Paige and newly appointed CRO Michael Kourkoulakos, the former CEO of…

Channel Insider Announces the 2026 CML100 List

Channel Insider is proud to release the 2026 CML100, our annual list recognizing the organizations and leaders having the greatest impact on the global IT channel. Now in its latest edition, the CML100 (Channel Marketing Leaders 100 List) serves as both a recognition program and an editorial benchmark. It highlights the companies and executives shaping…

How to hack a prison, and the hidden threat of online checkouts

A literal insider threat: we head to a Romanian prison where “self-service” web kiosks allowed inmates to run wild. Then we head to the checkout aisle to ask why JavaScript on payment pages went feral, and how new PCI DSS rules are finally muzzling Magecart-style skimmers. Plus: Graham reveals his new-found superpower with Keyboard Maestro,…