Category: Helpdesk, ITSM & Other Tools

Lexful officially entered the managed services market this week at Right of Boom, introducing an AI-native IT documentation platform designed specifically for MSP operations.  The launch comes as MSPs increasingly reassess core operational tools amid rising security risk, technician turnover, and growing reliance on automation. Lexful targets operational risk and technician burnout in MSP environments…

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Cork Cyber is expanding its reach inside the MSP operational stack through a new integration with ScalePad’s Lifecycle Manager X, aiming to simplify how cybersecurity risk and compliance data are delivered during quarterly business reviews. Cork Vantage embeds security and compliance data into ScalePad Deliverables The integration brings Cork Vantage insights directly into ScalePad Deliverables,…

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BMC, a provider of software solutions for business enablement, has made AI innovation updates across its Control-M and BMC AMI portfolios. Advances for business-driven automation target issue resolution and workflow creation The updates were made to simplify workflow creation, automate issue resolution, act on expert mainframe knowledge, and more. “AI is rapidly democratizing access to…

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MetTel has launched its Utilities Expense Management (UEM) solution into general availability, positioning the platform as a cost-saving and sustainability-focused tool for federal agencies and large commercial enterprises grappling with fragmented utility operations. UEM platform promises simplified billing and metrics management for service records MetTel said the UEM platform centralizes billing, usage tracking, and payment…

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NinjaOne closed fiscal year 2025 with strong momentum, driven by rising demand for unified IT operations platforms as organizations look to consolidate tools, reduce risk, and automate endpoint management. The company also surpassed $500 million in annual recurring revenue, reporting nearly 70 percent year-over-year ARR growth. NinjaOne customer growth accelerates as MSPs consolidate endpoint tools…

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As managed service providers contend with growing alert fatigue, tighter margins, and increased scrutiny of their operational maturity, many are rethinking how service management and incident response fit together. Traditional ITSM tools and standalone monitoring platforms might underperform as MSPs are expected to move faster, communicate more clearly, and prove the value of their operations…

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Veeam Software, a leader in data resilience, has recently debuted the Veeam App for ServiceNow. Veaam data protection comes to ServiceNow workflows to automate reporting and more The solution will assist enterprises with integrating the management and automation of Veeam Data Platform’s data protection capabilities within their ServiceNow workflows. The Veeam App for ServiceNow delivers…

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NinjaOne has introduced a new remote access solution designed to give IT teams and managed service providers (MSPs) faster, more secure control over distributed endpoints. Announced Dec. 8, NinjaOne Remote is fully integrated into the company’s automated endpoint management platform and built specifically for business environments rather than consumer use cases. We spoke with NinjaOne’s…

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Remote monitoring and management (RMM) solutions are one of the most effective ways for MSPs and IT teams to manage IT environments remotely. With the rise of hybrid and global workforces, RMM software helps organizations maintain visibility, minimize downtime, and keep end-user devices operating smoothly. Atera and NinjaOne are two of the leading RMM providers…

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Pia, a help desk automation platform provider for MSPs, has launched Automation Hub — a centralized marketplace that gives MSPs, vendors, and partners a shared space to access, install, and exchange pre-built automations for common service desk and operational workloads. Access to proven automations for MSPs The Automation Hub (or the Hub, as Pia calls…

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Pia, a help desk automation platform provider for MSPs, has launched Automation Hub — a centralized marketplace that gives MSPs, vendors, and partners a shared space to access, install, and exchange pre-built automations for common service desk and operational workloads. Access to proven automations for MSPs The Automation Hub (or the Hub, as Pia calls…

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Cloud-based directory and identity management provider JumpCloud Inc., in collaboration with Google Workspace, has launched the Work Transformation Set—an AI-powered solution for enterprises that combines Google’s productivity and collaboration tools with JumpCloud’s identity, device, and access management capabilities. Google Gemini with JumpCloud’s IT management Framed as an alternative to legacy productivity and IT management technology,…

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Organizations of all sizes are increasingly dealing with migration fatigue– the result of repeated and poorly managed migrations that they have attempted over the years. Migration fatigue can have a significant impact on your organization. It can be costly, burn out your IT teams, lead to governance drift, and cause the loss of critical institutional…

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Recently, Salesforce unveiled a new solution to help organizations recover lost hours to common and complex IT challenges. New solution promises to bring conversational AI enablement to IT teams The new solution, Agentforce IT Service, is an agent-first, conversational-first IT support product suite. It is a scalable, secure, and trusted offering designed to ease the…

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IT solutions provider, Auvik, is debuting new innovations to provide improved clarity, efficiency, and simplicity to IT professionals, including enhanced network monitoring, alerting, and SaaS management capabilities. Smart Alert Supression and new dashboards in ASM join lineup of Auvik solutions Smart Alert Suppression for Auvik Network Management (ANM) for surfacing intelligent and relevant insights to…

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